Hosted or self-hosted - nearly all of our buyers choose the "SaaS" Edition, but many IT departments favor getting an "on-premises" Edition jogging on their servers.
The primary display screen of the assistance desk program encompasses a highly effective grid showing all the information with your existing tickets. You can certainly kind and filter the requests, overview The existing stats and in some cases accomplish "bulk" operations without the need of leaving the site.
Jitbit Helpdesk involves an integrated information board for every ticket. Below shoppers and professionals can write-up updates and interact with one another by way of e-mail or the internet app privately or publicly.
“Jitterbit believes in accelerating organization transformation by way of efficient automation, integration, and web and cellular application enhancement — and without having compromising safety, compliance or scalability,” claimed Jitterbit President and CEO Monthly bill Conner.
Our app was developed with many of the crucial attributes. We labored about the UI, sport collection, bonuses, along with other aspects to assemble the next Added benefits:
External lookup - connect to an external services and question for person infomation, that should be shown inside a popup appropriate within a ticket
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When you have SAML-login or Google-login enabled during the "admin panel", the page demonstrates the corresponding buttons below the login sort, so customers can authenticate using an external assistance and become redirected back to the assistance desk app.
Really affordable and all plans include things like totally free updates inside of a person 12 months and discounted upgrades afterwards.
iOS application + Android app + Mobile World wide web UI - no cost mobile apps additionally the cell-optimized Website-UI that works on any display by way of a mobile browser.
"Call us" widget for your web site/application - with just one line of JavaScript you'll be able to include a nice looking "aid" popup to all your internet site web pages. Stay-chat with your website readers and archive conversations as tickets.
As your SaaS application balloons in size and complexity, you happen to be smacked proper in the confront with what I connect with "The SaaS Paradox" - in which ninety% of your function, blood, sweat, and tears come to be absolutely invisible for your customers. Let's stop working this thankless iceberg of energy:
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